The Collection

 

 

 

 

 


 

Our Terms & Conditions

1. Interpretation

In these terms and conditions the following words shall have the following meanings:

  1. We / us / our: Charlotte York Limited and any connected organisation that actually supplies goods ordered by you and any successor to its business;
  2. www.thecandlecollection.co.uk: the online retailer in the UK for Charlotte York Limited;
  3. Working day: every day of a calendar year apart from weekends and the UK statutory and public holidays; and
  4. You/ your: the person ordering the goods under these terms and conditions.

2. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

3. Product description


3.1 Whilst the we have taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to the company and the products offered for sale, are provided on an as is basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

3.2 Please note that representations of the various products are limited in the resolution of the image and cannot give a fully accurate representation of the colours and shades of the items offered for sale due to the limitiations of the process and any visual display unit, computer screen, monitor or other device used to view any or all images.

3.3 The company does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.

3.4 The choices you make of items and goods for sale within the website are made using the information supplied within the website.  We make very best efforts to ensure that all such information is correct and up to date but are not liable for any errors that may be included.

3.5 Some of the information and contents included in our website may be provided by third parties and therefore may not reflect our opinions or those of our directors, officers and employees.  We are unable to accept any responsibility for the contents of any information or material outside our website, to which you may gain access from our website.

4. Price


4.1 The prices payable for goods that you order are as set out in our website.

4.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website (Delivery Charges).

5. Right for you to cancel your contract


5.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

5.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

5.3 To cancel your contract you must notify us in writing.

5.4 If you have received the goods before you cancel your contract then unless, under clause 5.2 you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk.

5.5 If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

5.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account, less the bank handling fee, as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

6. Cancellation by us


6.1 We reserve the right to cancel the contract between us if:

  1. we have insufficient stock to deliver the goods you have ordered;
  2. we do not deliver to your area; or
  3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

7. Delivery of goods to you


7.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

7.2 We aim for next working day delivery for all orders placed before 2:00pm, however, for deliveries within the UK, we normally suggest you should allow 3 to 5 working days from an order being placed, unless goods are out of stock, in which case we will contact you directly.

7.3 Deliveries to other countries may take slightly longer, depending on destination, and expected delivery will be confirmed on despatch.

7.4 All deliveries will require a signature on receipt.

7.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

8. Liability


8.1 We cannot guarantee that our website will always be available to you, owing to the nature of the internet, you should satisfy yourself that you have appropriate protection against computer viruses whilst using the internet, and that your connection to our website is secure.

8.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

8.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

  1. to make good any shortage or non-delivery;
  2. to replace or repair any goods that are damaged or defective; or
  3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

8.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.3.3 above.

8.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9. Force Majeure


We reserve the right to defer the date of delivery or to cancel the contract without liability if we are prevented from or delayed in the carrying on business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

10. Privacy


You acknowledge and agree to be bound by the terms of our privacy policy (Privacy Policy).

11. Third party rights


Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Jurisdiction


This contract shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English courts.

13. Interpretation & Severance

  1. Clause headings are for convenience only and shall not govern the interpretation of these conditions
  2. In the event that any term condition provision clause or phrase of the Agreement shall be nullified or made void by statute regulation or order or by the decision or order of any Court having jurisdiction (including any provision in which we exclude our liability to you) the remaining terms conditions and provisions of the Agreement shall remain in full force and effect.

14. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.  Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading